We understand that it can be frustrating when the website does not function as intended, as this can negatively impact your overall gaming experience. Our specialists work continuously to ensure that gameplay runs as smoothly as possible.
Under normal circumstances, the website should perform as expected. If you are experiencing performance issues, the cause is most likely external. Below are some suggestions you can try to help resolve the issue:
Restart your device and browser/app.
Check your internet connection and VPN settings.
Ensure you are connected to a stable WiFi or mobile network. If the connection seems weak, try switching networks or restarting your router.
Close and reopen the browser/app to refresh your session.
Clear cache and cookies (or reset app data).
Update your browser or app to the latest version.
Try a different browser or device.
Incognito Mode Tips
Computer/laptop: Press Ctrl + Shift + N to open an incognito window.
Smartphone: Open Chrome → three dots → New Incognito Tab → visit the website.
If you have any questions, our Support Team is available to help!